Connecting Healthcare Workers Through Mobile Access

We partnered with a specialist healthcare workforce engagement provider to design and deliver a mobile application that keeps non‑permanent medical staff connected to available shifts across the system. The engagement began with a structured three‑week discovery workshop, followed by a fixed‑scope delivery phase, resulting in a robust, intuitive mobile solution delivered on time with a strong focus on user experience.

The organisation provides services to independent and self‑employed professionals, with a particular focus on supporting contingent healthcare workers, especially locums across NHS Trusts. Its existing platform manages key workflows such as job matching, compliance, timesheet submission and invoice processing.

To build on this digital foundation and remain competitive, the team identified the need for a mobile‑first approach to improve accessibility and enhance how locums discover, engage with and manage available shifts.

An existing Contingent Workforce System (CWS) had been developed over a two‑and‑a‑half‑year period, delivering an end‑to‑end solution for temporary workforce management. However, growing demand for greater flexibility and mobile access prompted the team to introduce a complementary mobile application to improve usability and extend the reach of the platform.

The key strategic objectives were to:

• Enable a fast, low‑risk route to market with a focused set of core features.
• Ensure scalability to support future functionality and increasing user demand.
• Minimise disruption to the existing CWS infrastructure.
• Support in‑house maintenance and ongoing ownership.
• Broaden applicability beyond NHS‑specific requirements to increase cross‑sector relevance.

The engagement commenced with a collaborative discovery and planning phase to align on scope, vision and delivery expectations. Drawing on our Agile delivery experience, particularly with UK‑based organisations, we recommended a hybrid delivery model to control scope while maintaining fixed timelines and costs.

The solution was built using a service‑oriented architecture and a hybrid mobile framework based on Cordova and AngularJS. Secure system access was enabled through an API gateway, with WSO2 used to manage and protect external integrations.

A cross‑functional team of 10—including a project manager, business analyst, technical architect, developers and testers—worked closely to successfully design, build and deliver the application within a five‑month timeframe.

A hybrid Scrum‑Fall delivery approach enabled predictable delivery while retaining flexibility where required. From the outset, a well‑aligned technical team worked closely with internal stakeholders, ensuring clear communication and efficient delivery.

The outcome was a mobile application that enables healthcare professionals to self‑serve—managing availability, job preferences and compliance interactions with greater ease. Delivered on time and within budget, the solution has strengthened the organisation’s position in the healthcare staffing market by providing a more connected, accessible and user‑focused digital experience.

By combining a mobile‑first strategy with a structured delivery approach, the organisation successfully extended its existing Contingent Workforce System to meet growing demands for flexibility and accessibility. Delivered on time and within budget, the solution enhanced locum engagement through intuitive self‑service capabilities and strengthened the organisation’s position in the healthcare staffing market.